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Service Oriented Re-structuring of IT Department |
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Dolphin V1.0 enables organizations to reduce operational costs,
improve operational efficiencies, support employee productivity, enhance business
performance and achieve measurable ROI by standardizing on common service model
based on ITIL best practices.
Dolphin V1.0 provides an integrated
environment with international service desk and single point of contact between
end users and the IT department that delivers consistent and measurable service.
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ITIL End Users Interface |
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ITIL SAP ECC Interface |
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- Powerful and comprehensive ITIL solution developed
in SAP
- Management of the international IT departments from
one point
- Double side workflow (SAP workflow + ITIL workflow)
- Integration with SAP Portal, MM, CS, PM,
CO, FI on demand
- Reporting all IT environment automatically
- WMI (windows management instrumentation)
integration
- Low ownership cost
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Consolidated Services Desk |
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Easy Integration with SAP Modules |
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- International Catalogue, SLA, OLA and UC management
- Wide range of reports, kpi definitions, graphics
etc...
- Graphical demonstration of all IT inventory in your
network
- On-Line monitoring of all IT inventory with
ASSET Tracker
- Inventory BOM definition options in inventory management
- Detailed history tracking in all modules
- Customizable, integrated email and action management
- SAP Integrated IT work force management
- SWEBOOK (Software Engineering Body of Knowledge)
compatible
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